Privacy Policy

1. Information We Collect

When you use our website, you may voluntarily provide information such as:

• Your name
• Phone number
• Email address
• Appointment-related information
• Preferred consultation or service
• Enquiry or message details
• Any other information you voluntarily provide through our website forms

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of website visits
• General website usage information

2. How We Use Your Information

The information you provide may be used to:

• Respond to your enquiries and requests
• Contact you regarding appointments or consultations
• Assist with appointment scheduling
• Provide information about our healthcare services
• Respond to questions or requests submitted through the website
• Improve our website and user experience
• Maintain website security and functionality
• Communicate with you regarding healthcare-related services where appropriate
• Comply with applicable legal and regulatory requirements

3. Health and Medical Information

If you voluntarily provide health-related or medical information through our website, we may use that information only to understand your enquiry, assist with your appointment request, or direct your request to the appropriate healthcare professional.

We recommend that you provide only the information necessary for your enquiry or appointment and avoid sharing unnecessary medical records, passwords, financial information, OTPs, or other highly sensitive information through general website forms.

Information submitted through a website enquiry form should not be considered a substitute for a formal medical record or secure clinical communication channel.

4. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• Understand how visitors use our website
• Improve website functionality and performance
• Improve user experience
• Monitor website traffic and engagement
• Measure the effectiveness of our digital marketing activities

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.

5. Sharing of Information

We do not sell or rent your personal information.

Where necessary, information provided through the website may be shared with authorised personnel or service providers involved in:

• Responding to enquiries
• Managing appointment requests
• Providing healthcare-related assistance
• Website maintenance and technical support
• Analytics and website performance
• Communication services

We may also disclose information where required by applicable law, regulation, legal proceedings, or a valid request from a government or regulatory authority.

Any information sharing will be limited to what is reasonably necessary for the relevant purpose.

6. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, maps, communication services, analytics tools, or other external services.

These third-party services may have their own privacy policies and terms of use. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

7. Data Security

We take reasonable technical and organisational measures to protect the personal information submitted through our website against unauthorised access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry
• Manage appointment requests
• Provide requested services or assistance
• Maintain appropriate business and administrative records
• Meet applicable legal, regulatory, or professional requirements

When information is no longer required, it may be securely deleted, anonymised, or disposed of in accordance with applicable requirements.

9. Your Privacy Rights

Where applicable, you may contact us to request:

• Access to personal information submitted through the website
• Correction of inaccurate or incomplete information
• Withdrawal of consent where applicable
• Information regarding how your personal information is being used

Certain information may need to be retained where required by law, medical, regulatory, or administrative requirements.

10. Children's Privacy

Our website is intended for general use and healthcare information purposes. We do not knowingly request unnecessary personal information from children through general website forms.

Where information relating to a minor is required for healthcare or appointment purposes, it should be provided by a parent, legal guardian, or authorised representative where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable laws and regulations.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically for the latest information regarding our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information submitted through our website, you may contact us at: